Managing remote employees is a challenging task. While remote data exchange is made possible by the recent trends in wireless technologies, the real value is implementing a comprehensive closed-loop solution. The ability to collect and exchange vital information with field workers, combined with the capacity to measure their effectiveness, leads to operational efficiencies and improved customer service. Plan b analyzes and defines your company's unique requirements and delivers a system architecture that incorporates the best options for data exchange as they apply to Work Force Management, Customer Service, Logistics, Business Intelligence, and Wireless Connectivity.